Privacy Policy

1. Information We Collect

We may collect the following personal information:  

- Contact Details : Name, email, phone number, shipping/billing address.  

- Payment Information : Credit card details (processed securely via third-party providers like Stripe or PayPal), transaction history.  

- Account Data : Username, password (hashed), purchase history, preferences.  

- Technical Data : IP address, browser type, device information, cookies (see Section 5).  

- Communications: Customer service inquiries, feedback, or survey responses.

2. How We Use Your Information

We use your data for the following purposes:  

- To process orders, deliver products, and provide customer support.  

- To verify identity and prevent fraud.  

- To send transactional emails (e.g., order confirmations) or marketing communications (with your consent).  

- To improve our website, services, and customer experience.  

- To comply with legal obligations (e.g., tax records).

3. Sharing Your Information

We may share your data with:  

- Service Providers : Payment processors, shipping carriers, IT support.  

- Legal Authorities : If required by law (e.g., court orders).  

- Business Transfers : In case of a merger, acquisition, or asset sale.

We do not sell your personal information to third parties.

4. Data Security

We implement measures such as:  

- SSL encryption for online transactions.  

- Restricted access to personal data within our organization.  

- Regular security audits.

Despite these efforts, no method of transmission over the internet is 100% secure.

5. Cookies & Tracking Technologies

We use cookies to:  

- Remember your shopping cart items.  

- Analyze website traffic (e.g., Google Analytics).  

- Deliver targeted ads (if applicable).  

You can manage cookies through your browser settings or our cookie consent banner.

6. Your Rights

Under Canadian law, you have the right to:  

- Access, correct, or delete your personal information.  

- Withdraw consent for marketing communications (use the "unsubscribe" link in emails).  

- Lodge a complaint with the Office of the Privacy Commissioner of Canada.  

To exercise these rights, contact us at: [velement@velement.ca]

7. Policy Updates 

We may update this policy periodically. Changes will be posted on this page with a revised "Last Updated" da

8. Contact Us

For questions about this policy or your data, contact:  

VElement INC.

Email: [velement@velement.ca]